Returns and Refund Policy

Return and Refunds Policy

Dainty á La Mode (Pty) Ltd has a 30-day return policy. Goods may be returned if they are unopened, unused and in their original condition & packaging. If your item arrives with a material manufacturing defect, damage from transit, or you receive the wrong item, we will gladly assist with a repair, exchange, or a refund.

What does not qualify as a defect:

• Minor surface marks or micro-scratches that may occur during the engraving or polishing process
• Slight engraving variances (position, depth, or finish)
• General wear and tear from use
• Incorrect personalisation submitted by the customer
• Damage resulting from misuse, improper storage, or water exposure

We do not accept any returns, refunds or exchanges for items that are personalised or made to your specification.

All our jewellery is handcrafted and made to order. As such, minor surface marks or micro-scratches may appear during the engraving or polishing process and are part of the standard production process. These do not qualify as defects.

Regarding returns or exchanges of any product(s) purchased using a coupon, the purchase value of the product(s) will be considered less the coupon value and delivery charges.

If you require an item to be returned:

• You will be responsible for the courier collection fee.
• Post inspection of the product, we will issue you with a refund based on the product purchase price less the courier collection fee.
• If you qualify for a refund, it will be processed via a bank transfer within 10 business days.

If you require an item to be exchanged:

• You will be responsible for the courier collection fee.
• Post inspection of the product(s), we will process the exchange of items. A fee may apply based on the product purchase price and the difference in value of the products.
• You will be responsible for the courier delivery fee.

If you require an item to be resized or repaired:

• We offer one free resize for beaded bracelets if it is possible.
• You will be responsible for the courier collection fee.
• You will be responsible for the courier delivery.