Returns and Refund Policy

Return and Refunds Policy

Dainty á La Mode (Pty) Ltd has a 7 day return policy. Goods may be returned if they are unopened, unused and in their original condition & packaging. We do not accept any returns or refunds for items that are personalised or made to your specification.

Regarding returns or exchanges of any product(s) purchased using a coupon, the value of the product(s) will be considered less the coupon value and delivery charges.

If you require an item to be returned:

• You will be responsible for the courier collection fee.
• Post inspection of the product, we will issue you with a refund based on the product purchase price less the courier collection fee.
• Refund will be processed via a bank transfer.

If you require an item to be exchanged:

• You will be responsible for the courier collection fee.
• Post inspection of the product(s), we will process the exchange of items. A fee may apply based on the product purchase price and the difference in value of the products.
• You will be responsible for the courier delivery fee.

If you require an item to be resized:

• We offer one free resize for beaded bracelets if it is possible.
• You will be responsible for the courier collection fee.
• You will be responsible for the courier delivery.