Description of Goods

Dainty á La Mode (Pty) Ltd is an online jewellery and gift store. Majority of products on our website are handmade.

Agreement of Sale

Orders are confirmed once payment has been made and proof of payment has been received by Dainty á La Mode (Pty) Ltd.

Delivery Policy

Subject to availability and receipt of payment, orders will be processed within 1 - 2 working days excluding SA public holidays (personalised items may take up to 5 working days excluding SA public holidays).

All orders are dispatched via a courier service. Delivery is available to majority of South African addresses based on areas dependent on scope of delivery coverage by the courier service.

Items will be delivered to the address or PAXI point specified online during the checkout process. We are not responsible for incorrect delivery address or PAXI point information being supplied to us.

Delivery cost will be dependent on package size, delivery address and courier selection. This will be calculated during checkout.

The courier delivery generally takes 2 to 5 working days based on delivery location (Please note that courier delivery lead times may increase during high demand periods e.g. Black Friday, Festive period, etc.). Deliveries are made during weekdays, Monday to Friday between 9am and 5pm excluding weekends and SA public holidays. If you choose a PAXI option for delivery, they normally take 7 - 9 working days to have a parcel delivered to a PAXI point.

You will be sent a Waybill tracking number via email when your order is being processed for delivery. Depending on the courier used, enter the tracking number on the Fastway, Courier Guy or PAXI website to track the status.

• Fastway Fastway Couriers | Track your parcel
• The Courier Guy The Courier Guy │ Worldwide Express
• PAXI Track Your Parcel | Real-Time Parcel Tracking | PAXI

The delivery times mentioned anywhere on the website are an approximate and we cannot guarantee them.

Personalised Items Policy

• The customer is responsible for providing us with the correct information for personalised items.
• We do not accept responsibility for incorrect information provided to us which may include, but not limited to name, surname, messages, dates, required jewellery length and custom style etc.
• Once we begin processing an order, there will be no refunds or replacements. We may upon request make changes to the personalisation details that was provided to us initially. A reproduction cost will apply which will be calculated dependent on the change requested.
• We do not accept any returns, refunds or replacements of personalised items.
• The pictures provided on the website are for illustrative purposes and a personalised item may differ due to various reasons such as the information provided to us for the personalisation e.g. the length of the message, number of names or dates, etc.
• If you require changes/modifications to any artwork that we normally use for our products or any artwork supplied by you, design hours may be applicable, and this will be charged to the customer.
• Personalised items may have a lead time of 1 - 5 working days excluding public holidays.

Return and Refunds Policy

Dainty á La Mode (Pty) Ltd has a 7 day return policy. Goods may be returned if they are unopened, unused and in their original condition & packaging. We do not accept any returns or refunds for items that are personalised or made to your specification.

Regarding returns or exchanges of any product(s) purchased using a coupon, the value of the product(s) will be considered less the coupon value and delivery charges.

If you require an item to be returned:

• You will be responsible for the courier collection fee.
• Post inspection of the product, we will issue you with a refund based on the product purchase price less the courier collection fee.
• Refund will be processed via a bank transfer.

If you require an item to be exchanged:

• You will be responsible for the courier collection fee.
• Post inspection of the product(s), we will process the exchange of items. A fee may apply based on the product purchase price and the difference in value of the products.
• You will be responsible for the courier delivery fee.

If you require an item to be resized:

• We offer one free resize for beaded bracelets if it is possible.
• You will be responsible for the courier collection fee.
• You will be responsible for the courier delivery.

Promotional Gifts Policy

• All free gifts are subject to availability on a ‘whilst stocks last’ basis.
• The free gift will be dispatched with the relevant items from your paid order.
• The free gift cannot be substituted for any other item, cash or credit. Exchanges and refunds to not apply.
• If a customer wishes to return an order item or item which was provided as a gift with a purchase, the transaction can only be refunded if the gift with purchase item/s are also returned. Return and Refunds Policy applies.
• Promotional offers are only available on orders placed and paid in full before offer end date stipulated.

Coupons Policy

• Coupons can only be used on our website (www.daintyalamode.co.za) during the checkout process.
• Coupons are not exchangeable and/or refundable (fully or partially).
• Coupons may not be transferred to any third party.
• Coupons can only be used once.
• Coupons are not to be used for shipping/delivery or any other charges.
• Each coupon is valid for a limited time only.
• Coupons may only be used for it’s intended recipients and may not be distributed in an unauthorised manner. We may cancel or reject any coupon usage at our sole discretion should we identify unauthorised usage.
• The coupon applies to products only and will be calculated based on the value of the shopping basket. They do not apply to any shipping charges (unless the coupon being used is a shipping coupon).

Customer Privacy Policy

Dainty á La Mode (Pty) Ltd respects your privacy and takes all reasonable steps to protect the personal information of users. All of the personal information collected on our site will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned. Information you provide, will only be used for the below:

• Identify and process the delivery of goods via a courier service
• Contact you in relation to your orders placed
• Billing purposes
• Completion of the order

None of your information is sold or shared with any other non-affiliated company or agency, except that we may share your information under certain circumstances with external companies, but only for the purpose of enabling those consultants or companies to help this site function or assist us in our business.

This Privacy Policy only covers information collected via our website and does not cover any information collected offline by us.

Use of cookies

Dainty á La Mode (Pty) Ltd may use cookies via the website. Cookies contain information. When a website is accessed, the website sends a cookie to your device which stores it in a file located in your internet browser. If you do not want us to deploy cookies in your browser, you can set your browser to reject cookies or to notify you when a website tries to put a cookie in your browser software. Rejecting cookies may affect your ability to use some of the products and/or services on our web site.

Payment Options

Payment methods are available in the following options via Payfast:

• Credit and Cheque card
• Instant EFT
• Masterpass
• SnapScan
• Zapper

Payment methods are available in the following options via Paystack:

• VISA
• Masterpass
• OZOW
• SnapScan

Payment methods are available in the following options via YOCO:

• Payment Link

Alternatively, payment can be made to Dainty á La Mode (Pty) Ltd via Bank Transfer or Cash Deposit using the below banking details:

Name: Dainty á La Mode

Please note: Orders will only be processed once payment reflects in our account. Banks transfers can take up to 2 - 3 working days. This excludes public holidays and weekends. If you require your order to be processed quicker, we recommend making payment via the PayFast option. If payment does not reflect in our account after 10 working days, your order will be cancelled on our system.

Responsibility

Dainty á La Mode (Pty) Ltd takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support. We do not take liability of orders once they have been handed over to courier services.

At Dainty á La Mode (Pty) Ltd all our information and prices on the website are accurate and up to date. It is however up to the customer to ensure that correct details are captured upon purchase of any items. Dainty á La Mode (Pty) Ltd will not take any responsibility for incorrect details captured/provided by the customer during purchase.

Use of the Website

Dainty á La Mode website content including images, text, information, data, and any material is the property of Dainty á La Mode (Pty) Ltd. Use of any of our website content is prohibited.

Country of Domicile

Dainty á La Mode (Pty) Ltd is based in South Africa, Johannesburg.

Disclaimer

It is our goal to sell high quality items to you. Dainty á La Mode (Pty) Ltd does not accept responsibility including and not limited to any reactions, injuries, death, expectations or events that may or may not occur as a result of using our products. The information on the website or on products is not to be taken as medical advice. Crystal or gemstone use does not to replace in any shape or form instructions or advice provided by a medical professional. Crystal or gemstone use should only be seen as supplemental. Our products are not toys and can contain small pieces which could pose as a choking hazard e.g. clasps, beads, tassels, etc. Jewelry accessories could also be a strangulation hazard. Never leave your child unattended with any of our products, they must always be supervised by an adult. The customer uses the products at their own risk and assumes all responsibility. Our products can be fragile in nature and therefore the utmost care should be applied when handling the products. We will not accept responsibility for damages to our products which may be caused by accident, neglect or misuse. Our products may degrade over time due to friction, exposure to moisture, natural elements, chemicals, etc. As some of our products contain stones, the items may have colour or size variations. Despite every effort to accurately represent each product’s color/texture, variance may occur due to differences in computer monitor/mobile device settings.

Information

Phone number: +27 64 956 1729

Email address: contact@daintyalamode.co.za