Description of Goods
Dainty á La Mode (Pty) Ltd is an online jewellery and gift store. Majority of products on our website are handmade.
Agreement of Sale
Orders are confirmed once payment has been made and proof of payment has been received by Dainty á La Mode (Pty) Ltd.
Delivery Policy
Subject to availability and receipt of payment, orders will be processed within 1 - 2 working days excluding SA public holidays (personalised items may take up to 5 working days to process, excluding SA public holidays).
All orders are dispatched via a courier service unless a collection option is selected. Delivery is available to majority of South African addresses based on areas dependent on scope of delivery coverage by the courier service.
No orders shall be dispatched from our premises until full payment has cleared in our account.
Items will be delivered to the address, PAXI or PARGO point specified online during the checkout process. We are not responsible for incorrect delivery address, PAXI or PARGO point information being supplied to us.
Delivery cost will be dependent on package size, delivery address and courier selection.
The courier delivery generally takes 2 to 5 working days based on delivery location (Please note that courier delivery lead times may increase during high demand periods e.g. Black Friday, Festive period, etc.). Deliveries are made during weekdays, Monday to Friday between 9am and 5pm excluding weekends and SA public holidays. If you choose a PAXI option for delivery, they normally take 7 - 9 working days to have a parcel delivered to a PAXI point. PARGO generally takes 2 - 5 working days to deliver your order.
In the event where goods have been shipped out via third party courier service providers, and a reasonable number of delivery arrangements and/or attempts are proven to be unsuccessful due to the customer/recipient not responding, unreachable or not cooperating, goods may be returned to the third-party courier's warehouse or back to us at Dainty á La Mode. The customer may be held liable for the return transport costs.
You will be sent a Waybill tracking number via email when your order is being processed for delivery. Use the below website and enter the waybill number to track the delivery status.
PUDO/The Courier Guy Waybill Numbers
Express Shipping
PAXI
Track Your Parcel | Real-Time Parcel Tracking | PAXI
The delivery times mentioned anywhere on the website are an approximate and we cannot guarantee them.
Personalised Items Policy
Return and Refunds Policy
Dainty á La Mode (Pty) Ltd has a 7 day return policy. Goods may be returned if they are unopened, unused and in their original condition & packaging. We do not accept any returns or refunds for items that are personalised or made to your specification.
Regarding returns or exchanges of any product(s) purchased using a coupon, the value of the product(s) will be considered less the coupon value and delivery charges.
If you require an item to be returned:
If you require an item to be exchanged:
If you require an item to be resized:
Promotional Gifts Policy
Coupons Policy
Customer Privacy Policy
Dainty á La Mode (Pty) Ltd respects your privacy and takes all reasonable steps to protect the personal information of users. All of the personal information collected on our site will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned. Information you provide, will only be used for the below:
None of your information is sold or shared with any other non-affiliated company or agency, except that we may share your information under certain circumstances with external companies, but only for the purpose of enabling those consultants or companies to help this site function or assist us in our business.
This Privacy Policy only covers information collected via our website and does not cover any information collected offline by us.
Use of cookies
Dainty á La Mode (Pty) Ltd may use cookies via the website. Cookies contain information. When a website is accessed, the website sends a cookie to your device which stores it in a file located in your internet browser. If you do not want us to deploy cookies in your browser, you can set your browser to reject cookies or to notify you when a website tries to put a cookie in your browser software. Rejecting cookies may affect your ability to use some of the products and/or services on our web site.
Payment Options
Payment methods are available in the following options via Payfast:
Payment methods are available in the following options via Paystack:
Payment methods are available in the following options via YOCO:
Alternatively, payment can be made to Dainty á La Mode (Pty) Ltd via Bank Transfer or Cash Deposit using the below banking details:
Name: Dainty á La Mode
Please note: Orders will only be processed once payment reflects in our account. Banks transfers can take up to 2 - 3 working days. This excludes public holidays and weekends. If you require your order to be processed quicker, we recommend making payment via the PayFast option. If payment does not reflect in our account after 10 working days, your order will be cancelled on our system.
Responsibility
Dainty á La Mode (Pty) Ltd takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support. We do not take liability of orders once they have been handed over to courier services.
At Dainty á La Mode (Pty) Ltd all our information and prices on the website are accurate and up to date. It is however up to the customer to ensure that correct details are captured upon purchase of any items. Dainty á La Mode (Pty) Ltd will not take any responsibility for incorrect details captured/provided by the customer during purchase.
Use of the Website
Dainty á La Mode website content including images, text, information, data, and any material is the property of Dainty á La Mode (Pty) Ltd. Use of any of our website content is prohibited.
Country of Domicile
Dainty á La Mode (Pty) Ltd is based in South Africa, Johannesburg.
Disclaimer
It is our goal to sell high quality items to you. Dainty á La Mode (Pty) Ltd does not accept responsibility including and not limited to any reactions, injuries, death, expectations or events that may or may not occur as a result of using our products. The information on the website or on products is not to be taken as medical advice. Crystal or gemstone use does not to replace in any shape or form instructions or advice provided by a medical professional. Crystal or gemstone use should only be seen as supplemental. Our products are not toys and can contain small pieces which could pose as a choking hazard e.g. clasps, beads, tassels, etc. Jewelry accessories could also be a strangulation hazard. Never leave your child unattended with any of our products, they must always be supervised by an adult. The customer uses the products at their own risk and assumes all responsibility. Our products can be fragile in nature and therefore the utmost care should be applied when handling the products. We will not accept responsibility for damages to our products which may be caused by accident, neglect or misuse. Our products may degrade over time due to friction, exposure to moisture, natural elements, chemicals, etc. As some of our products contain stones, the items may have colour or size variations. Despite every effort to accurately represent each product’s color/texture, variance may occur due to differences in computer monitor/mobile device settings.
Information
Phone number: +27 64 956 1729
Email address: contact@daintyalamode.co.za
